About Hero IT Support

hero_it_support_friendly_support_icon

Friendly Support

hero_it_support-Unlimited-Support_icon

Unlimited IT Support

hero_it_support_Tech-Experts-icon2

Tech Experts

Hero-it-support-Shared-Objectives-icon

Maximise Your Performance

Hero-it-support-Max-Performance

We Have Your Back

Supporting Customers Through Building Relationships

Before we become your technology partner, here is some information about us

Hero IT Support is an innovative Brighton based IT Support company serving companies across the UK. We pride ourselves on our outstanding customer service, your problem is ours to solve.

Your business is guaranteed a robust, reliable service provided by a passionate team. IT Support is our core focus but we provide additional solutions to make it easier to come to us as your one source for all technology related requirements. If you require a service which we do not offer then we have the right partners available who have gone through an in depth evaluation to make sure they provide their clients with the same ethic, morals and integrity as us.

Hero IT Support’s mission is to continuously improve and optimise businesses as efficiently and cost effectively as possible.

Hero IT Support was created over a decade ago by our Director, Ragnar, who started out at the University of Sussex studying Computer Science and Artificial Intelligence and then created Fitsystems Ltd in 2006. (Include picture of branded merch)

In September 2017 we rebranded to Hero IT Support, this was because our clients gave us Hero chocolates and reviews saying that we were their IT heroes. Ragnar has developed a caring and efficient working environment which plays a big part in why our customers love the support we provide. Ragnar has done a lot of public speaking and is an active GDPR practitioner which helps our existing customers feel safe and compliant when it comes to data security.

We are technology partners to every customer and our passion for technology provides minimal downtime and cost savings to our clients.

To us you are not a number.

6 Reasons You Need Hero IT Support

1. The Right Fit

We understand each business is different, this is why we take time to understand your business and requirements.

2. Dedicated Team

Our support team is dedicated to make sure we provide friendly and accurate support to your team.

3. On Your Side

It is about making sure that you are able to provide the service you desire to your clients, we are here to make sure that happens.

6-reasons-Monitor-screen

4. Digital Transformation

Keeping up with the latest technology is important but only if it provides value to your business. We keep up with the latest trends and will only make suggestions if it matches your business requirements.

5. Financial

Our fixed pricing model means that our clients are able to forecast and budget accordingly.

6. We are all Human

We are all human beings and we will always treat everyone with respect, our team enjoys coming into work and that helps with communication to our clients.