Security and protection
We’ll take expert care of your IT systems, infrastructure and assets
We’ll use the tools we’ve developed and discovered in our 10+ years delivering unlimited IT support service and apply them to your business. Meaning you benefit from our tools, product range, and business know how for a low monthly cost. You also benefit from our expert technical team at a discounted per-hour cost as and when you need ad-hoc support.
Forget the nightmare of software licences, audits, monitoring tools, user accounts and get to work on increasing productivity and profitability.
“With the Hero IT Support Team, you aren’t just getting IT support. You are getting a friendly, passionate team of people with your business’ best interests at the forefront of their decisions and solutions.”
Carly Pain – Manager at Lucraft Hodgson and Dawes LLP
Discounted pay-per-hour support
Automation only will benefit those whose day to day support ticket requirements are low – and if you only really need cover in case of emergencies, ad hoc staff cover, sickness cover and project support.
Best of all, when you need support, you’re already fully set up in the Hero IT Support ticketing system and we know the technology your business revolves around. Meaning rapid response, immediate remote connection in to your machines, quick resolutions and ideally no problem ever happening twice.
Our business improvement agent runs in the background on your device can alert us to issues even before you are aware of them. Meaning we can fix the problem before you even have to submit a ticket. Safeguarding you in the background, keeping your staff focused on doing their job and your business moving forward.