Overview of the company
Hero IT Support provides Unlimited Business IT Support to this care company and project manages IT infrastructure and systems in all new home setups.
Confidence and trust
Fast, friendly, dependable
Hero IT Support recommended that we move to fibre broadband from ADSL and took care of the switchover for us. They also reworked all of our networks and connections and they manage the networking and firewalls throughout our care homes and head office. They understand that internet downtime can be highly unsettling for our residents who are used to a certain routine, and as such they manage any upgrades/downtime with sensitivity and plenty of communication and notice. Antivirus protection is critical to us to protect our internal systems and Hero IT Support take full control.
Personal data security is paramount to us. We manage the personal records, care plans, health records and finances of residents and we work hard to protect and safeguard this data in line with CQC guidelines. We have absolute trust in Hero IT Support to keep our data safe, encrypted and backed up (both now and with the new GDPR regulations coming into effect).
We have a large workforce who all require access to varying levels of data. Hero IT Support manage the file/folder access, restrictions and privileges for us.
The best bit about Hero IT Support is that we don’t have to even think about backups, broadband speed, antivirus or things going wrong (because they don’t tend to). Hero IT Support use behind-the-scenes monitoring to upgrade systems and alert them to issues before they happen, so they are sorted before we even have to pick up the phone.
We have expanded rapidly in the last three years, particularly in our acquisition of residential homes. With each new home Hero IT Support takes full control of the IT systems set up, both working remotely to set up all users and systems and assisting on-site to ensure smooth roll out.” Beverley Winchester