HERO IT SUPPORT CASE STUDY

THE MOST COST-EFFECTIVE BUSINESS IT SUPPORT

This customer was founded in 1998 with a view of providing the best care available for young adults with learning disabilities. This care company run 16 care homes in the South of England in which tenants are encouraged to live as independently as they can, alongside 24/7 staff care and support. Hero IT Support provides Unlimited Business IT Support to this care company and project manages IT infrastructure and systems in all new home setups.

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+97%

Customer satisfaction

+90%

Same Day Resolution

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+95%

No Queue Time

THE PROBLEM

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Our customer in the Care industry partnered with us when they were beginning to expand.

However, they didn’t have the technical expertise from an in-house IT team, therefore, they were unsure how to optimise their infrastructure and IT systems. They needed us to take full control of this.

The SOLUTION

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By providing this customer with Unlimited Business IT Support, we were able to perform an Audit, enabling us to remove the ‘barriers’ preventing productivity.

We also were able to implement new technology and systems to ensure they could grow, and excel that growth. We project manage the growth of each individual care home they run, ensuring both staff and residents are happy.

The Results

CONFIDENCE AND TRUST

We don’t have to even think about backups, broadband speed, antivirus or things going wrong (because they don’t tend to)

RAPID EXPANSION

With each new home Hero IT Support takes full control of the IT systems set up, both working remotely to set up all users and systems and assisting on-site to ensure smooth roll out.

FAST, FRIENDLY, DEPENDABLE

Hero IT Support are speedy, meticulous, loyal and reliable. But what makes them stand apart from the rest is their amazing staff and the way they deal with us and our staff.

Contact US

Tell us about your business requirements today. A Hero engineer will be in touch to help you find the best model and best price for your business.

Ticket Close Responses

Hear about Hero IT Support directly from the users we are supporting.

The service was superb.

Efficient and helpful. Many thanks.

Great support fast turn around.

Thanks for the quick help!

Thank you! As always you find a solution to every problem.

Very much appreciated.

Quick respond!

Top job

Very efficiently and speedily sorted. Thanks

Always very helpful and professional!

Thanks for the quick support.

Very efficient!!! Amazing customer service. Thank you very much for your undeniable 5* service.