IT Support for Accountancy Firms Case Study


Friendly Support


Unlimited IT Support


Tech Experts


Maximise Your Performance


We Have Your Back

Online Backup

Business backup and disaster recovery

Overview of the company

Established in 1947, this Accountancy Firm are one of the industry leading in Sussex. With over 65 years, they are an experienced practice, based in both Brighton and Rustington with clients throughout Sussex, the South East and London. Their practice is based on relationships developed through understanding and trust. They work by the motto “Good advice, simply given”. Read the case study below to see how we provide IT Support for Accountancy Firms.


The Challenges

Prior to providing IT Support for Accountancy Firms, this customer used a physical server rather than online backups. If their physical server had become damaged or destroyed, the entire server would have had to be reinstalled from scratch and the data migrated back onto it. Both costly and time-consuming for the business, they could not afford this level of downtime and they needed a more robust backup system in which they could have full confidence.

We switched the business backups over to a virtualised server. A virtualised server allows the customer to restore all data onto any physical machine with the capabilities in the exact same state it was last left, meaning zero data loss and fast recovery. The solution significantly reduces customer downtime and data loss in the event of damage or disaster.


The Solution

When we first became the IT support provider for this customer, we upgraded their physical servers operating system so that it could handle a virtualised environment. Their old server was also a local exchange server. We fully migrated their emails onto Microsoft Office 365 for better functionality.

Each month we check the amount of data that each of our customers has backed up to our server, here in the office. Recently, we discovered an abnormality in the increase in the amount of data being backed up for this customer. We notified them of this increase in size and asked if they would like us to investigate it for them. After we had a look into it, the data ended up being a variation of backups coming from all of their software on the server. We setup a brand new backup for software backups that only backs up to a local USB hard drive and not offsite to our servers, this significantly reduced their costs and kept their backups intact. IT Support for Accountancy Firms is vital as there is so much data dealt with day-to-day, if anything were to go wrong, they would need a reliable source to recover their data.


Server upgrade

After upgrading the physical servers operating system to incorporate a virtual environment it provided the company with better restore option, this is due to the ability to capture an entire virtual machines state and restore it identically to another machine with these capabilities.

Cloud storage

After migrating their emails to Microsoft Office 365 it meant that the users emails weren’t directly dependant on their physical server being online to have access to emails. Microsoft’s mail servers store emails in a cloud environment so users can access their emails a lot easier and again there’s no downtime if the server goes offline.

Money savings, time savings

As a result of these upgrades, we saved this Accountancy Firm  both money and downtime in the long run. The abnormal increase in online backup storage for this customer was rectified swiftly before their front end systems even knew there was an issue and we still had an action plan to backup all data in one way or another for them.

Anywhere, anytime access means more remote working, allowing for reduced costs.  On-site engineers are now able use their own device, minimising hardware costs

Supporting Testimonial

“Having Hero IT Support on our side means we don’t even have to think about what would happen in the event of a disaster or server downtime. It subtracts a potential business issue from our agenda, freeing up more time to grow our business and provide a professional service to our clients.
It’s important to us to know that our data (much of which is personal and regulated by strict data protection laws) is secure and backed up efficiently. We are always kept in the loop to ensure it is backed up cost effectively for us and we are notified whenever there is an issue, large or small.

Before we chose Hero IT Support to be our technology partners, we had a physical server, which ran the risk of our data being lost if anything was to happen to that physical server. However, when Hero IT Support first came to us, they guided us through the benefits of setting up a virtual environment for our servers and expressed their concerns for our business.

With the Hero IT Support team, you aren’t just getting IT support. You are getting a friendly, passionate team of people with your business’ best interests at the forefront of their decisions and solutions. With those solutions being bespoke to the running of our business.

Not only is our data stored securely and backed up every six hours, ‘dry runs’ are regularly carried out and we are made aware of the results, so we know roughly how long it would take to recover our business data in a disaster situation. It’s the extra mile they go to ensure our costs are reduced, data is secure and our technology is being used in a way that suits our business needs perfectly, that makes Hero IT Support stand out for us. We would recommend them to any accountancy practice, or indeed any busiess looking for outstanding IT Support.”

Carly Pain

Office Manager , Accountancy Firm

“It’s the extra mile they go to ensure our costs are reduced, data is secure and our technology is being used in a way that suits our business needs perfectly, that makes Hero IT Support stand out for us”

6 Reasons You Need Hero IT Support

1. The Right Fit

We understand each business is different, this is why we take time to understand your business and requirements.

2. Dedicated Team

Our support team is dedicated to make sure we provide friendly and accurate support to your team.

3. On Your Side

It is about making sure that you are able to provide the service you desire to your clients, we are here to make sure that happens.


4. Digital Transformation

Keeping up with the latest technology is important but only if it provides value to your business. We keep up with the latest trends and will only make suggestions if it matches your business requirements.

5. Financial

Our fixed pricing model means that our clients are able to forecast and budget accordingly.

6. We are all Human

We are all human beings and we will always treat everyone with respect, our team enjoys coming into work and that helps with communication to our clients.