Overview of the company
Prior to providing IT Support for Accountancy Firms, this customer used a physical server rather than online backups. If their physical server had become damaged or destroyed, the entire server would have had to be reinstalled from scratch and the data migrated back onto it. Both costly and time-consuming for the business, they could not afford this level of downtime and they needed a more robust backup system in which they could have full confidence.
We switched the business backups over to a virtualised server. A virtualised server allows the customer to restore all data onto any physical machine with the capabilities in the exact same state it was last left, meaning zero data loss and fast recovery. The solution significantly reduces customer downtime and data loss in the event of damage or disaster.
Each month we check the amount of data that each of our customers has backed up to our server, here in the office. Recently, we discovered an abnormality in the increase in the amount of data being backed up for this customer. We notified them of this increase in size and asked if they would like us to investigate it for them. After we had a look into it, the data ended up being a variation of backups coming from all of their software on the server. We setup a brand new backup for software backups that only backs up to a local USB hard drive and not offsite to our servers, this significantly reduced their costs and kept their backups intact. IT Support for Accountancy Firms is vital as there is so much data dealt with day-to-day, if anything were to go wrong, they would need a reliable source to recover their data.
Money savings, time savings
Anywhere, anytime access means more remote working, allowing for reduced costs. On-site engineers are now able use their own device, minimising hardware costs
It’s important to us to know that our data (much of which is personal and regulated by strict data protection laws) is secure and backed up efficiently. We are always kept in the loop to ensure it is backed up cost effectively for us and we are notified whenever there is an issue, large or small.
Before we chose Hero IT Support to be our technology partners, we had a physical server, which ran the risk of our data being lost if anything was to happen to that physical server. However, when Hero IT Support first came to us, they guided us through the benefits of setting up a virtual environment for our servers and expressed their concerns for our business.
With the Hero IT Support team, you aren’t just getting IT support. You are getting a friendly, passionate team of people with your business’ best interests at the forefront of their decisions and solutions. With those solutions being bespoke to the running of our business.
Not only is our data stored securely and backed up every six hours, ‘dry runs’ are regularly carried out and we are made aware of the results, so we know roughly how long it would take to recover our business data in a disaster situation. It’s the extra mile they go to ensure our costs are reduced, data is secure and our technology is being used in a way that suits our business needs perfectly, that makes Hero IT Support stand out for us. We would recommend them to any accountancy practice, or indeed any busiess looking for outstanding IT Support.”