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Hero IT Support - Brighton-based MSP

We are a fast-growing modern MSP based just outside Brighton, supporting businesses, with a wide range of technical solutions. We are looking for an experienced 3rd Line 3 IT Support Technician to join our friendly and professional team, bringing in additional knowledge and skills to serve our customers.

The successful candidate will have experience working for an MSP and should be capable of providing 3rd line support on both help desk and projects as necessary.

Required Skills

  • 3+ years’ experience working in an MSP environment
  • 3rd Line Support Capable – Desktops, servers, virtualisation, network hardware, cloud etc
  • Project Engineer Capable – Experienced in running and technically delivering projects such as server migrations and Office 365
  • Driving Licence and Car – From time to time you will be required to visit sites and save the day
  • Hero Attitude – We care about our customers. You must love technology, business, people and delivering the highest quality in customer service

Experience of the Following Technologies

  • Windows Server skills, DHCP & DNS
  • Hyper V/VMWare
  • Microsoft Exchange (installing & migrating)
  • Online and Disaster Recovery solutions
  • Infrastructure: setting up VPNs, firewalls and WAPs
  • VoIP
  • Connectivity: broadband, leased lines etc
  • RMM and PSA

Desirable Skills

  • Industry Qualifications – such as an MCSA, ITIL, PRINCE2 or vendor specific certification . We can fund and provide resources to help you achieve more
  • Leadership and Self-Sufficiency – As a fast-growing company, opportunities for leadership are available. Team members who understand the job and have pride in the quality of their work (and therefore need less managing) are also acknowledged as just as valuable. We are a fun and friendly team with regular socials and a great attitude
  • Cyber Essentials Training
  • Experience Integrating systems into PSAs

For the next step in your MSP career please apply with your CV ASAP.

You may have worked in the following capacities: IT Manager, IT Support Consultant, MSP IT Engineer, IT Service Delivery Engineer, IT Projects Engineer, 2nd / 3rd Line Support Engineer, Helpdesk Engineer, Infrastructure Support, Desktop Support.

Salary is competitive depending on experience.

To apply for this job email your details to careers@heroitsupport.com.