Managed VoIP

A complete telephone system designed for the modern agile business

Achieve cost savings with our feature-rich, high-performance managed VoIP system

Empower your business. Communicate with clarity and concision using Hero IT Support’s highly flexible VoIP system. Perfect for modern businesses, it give you control whilst removing the risk of maintaining a traditional in-house phone system. The phones can be placed anywhere with an internet connection and can act like one office phone system even if placed all over the world.

Cost savings

Eliminate upfront costs associated with extra setup, installation and maintenance fees

Cloud hosted

Your VoIP system is maintained and updated as new features are released

Flexible

Your employees can work anywhere, on any device, with free calls and a truly dedicated support team.

Scalable features

Rich in features, agile, and can scale up and down with your business.

VoIP designed for you

Hero IT Support’s managed VoIP service includes consultation, customised VoIP design for your business, installation, maintenance and support. This service is priced per handset with handsets and calls/minutes sold separately at competitive prices. With no need to install dedicated hardware our cost-effective, flexible and straightforward IP telephony offering delivers the service you need, whatever your business.

Why choose Hero’s IT Managed VoIP service?

Automatic call forwarding, routing, recording and playback
Unlimited internal extensions and fully scalable
Crystal Clear Calls.HD Voice call quality
Use anywhere in the world with an internet connection
Automated upgrades and immediate implementation of new features
No need to change your number
IVR/Menu system i.e. “Dial 1 for helpdesk, 2 for sales”
Prioritized network connection for calls with its own internet
Voicemail to email – Send voicemails as an MP3 file to your email
Softphones and audio/video conferencing available (set up charges may apply)
Intuitive self-service online tool/configuration portal
Reliable, Secure, PCI compliant
Integrates with many CRM systems meaning instant recognition and greeting

Hero IT Support’s managed VoIP service is available with our Unlimited IT Support or Automation Only packages. Meaning when you need support, you’re already fully set up in the Hero IT Support ticketing system and we know the technology your business revolves around. Meaning rapid response, immediate remote connection in to your machines, quick resolutions and ideally no problem ever happening twice.

Our business improvement agent runs in the background on your device can alert us to issues even before you are aware of them. Meaning we can fix the problem before you even have to submit a ticket. Safeguarding you in the background, keeping your staff focused on doing their job and your business moving forward.

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