BUSSINESS Pay As You Go IT SUPPORT
Business IT Support Only WHen you Need IT
The ‘Per Hour’ IT support model is designed for businesses seeking flexibility and control over their IT support expenditure.
+97%
Customer satisfaction
+90%
Same Day Resolution
+95%
No Queue Time
Per Hour Business IT Support
IT SUPPORT WHEN YOU NEED IT
This model is particularly beneficial for businesses with irregular IT support needs or those looking for a low-commitment solution.
FIXED RATE
Fixed per hour billing for onsite, remote & IT projects.
ONLY PAY FOR WHAT YOU USE
Perfect for one-off IT projects, upgrades and office moves
TRACK & MONITOR
Our ticketing system allows for tracking of duration and will keep you informed of our progress
QUICK RESPONSE
Our IT support desk is at your service to make sure your business’s IT requirements are looked at as soon as possible
Scalability
Easily scale up or down based on your current IT support requirements.
Expert Support
Access to professional IT support on an as-needed basis, ensuring expertise is available for complex issues.
Transparency in Billing
Clear and straightforward billing based on the actual hours of service provided.
Flexibility for Projects
Ideal for specific projects or one-time IT challenges.
SATISFACTION GUARANTEE
3 MONTH TRIAL
Start your new contract with a 3 month cancel any time trial.
Business IT Support Models
WHEN PER HOUR WORKS
Hero IT Support offers a wide range of Business IT Support models. Chose the model that works best for your business.
PER HOUR WORKS WHEN
If you have a low IT Support requirements, perhaps a single one time job or you just want a minimal amount of cover then PAYG could be the right choice for your business.
- Staff off sick
- Project Support
- Disaster Recovery
- Trial Services (check out our 3 month trial)
For larger or more long term support requirements Hero IT Support offers much more cost effective per user and per device models.
Alternative Business IT Support Models
Hero IT Support offers a range of Business IT Support Models so your business is always on the most cost effective model.
Our most popular models are:
Check out our different Business IT Support Models and Contact Us for more information.
More Than Just IT Support
Let Hero IT Support be your businesses technology partner. From basic break fix to advanced projects and strategy, Hero can help transform your business.
Projects
Hero delivers SharePoint, Microsoft 365, office moves, VoIP rollouts and many more projects.
cyber security
Need to boost your security? Call Hero for a conversation about Cyber Security today.
connectivity
Get the right connection at the right price with Hero's business grade connectivity options.
backup
A backup you can trust, fully monitored and fully managed. Have Hero protect your business.
voip
Modern communications platforms for modern businesses. Increase your productivity.
audits
Know what you have and where you have it. Hero's tools can audits your devices.
strategy
Hero works with many businesses in many industries. Take your business to the next level.
Growth
Optimise your technology for growth and scalability with Hero's best practices.
Work With THe Best
Hero IT Support partners with the best in the businesses to deliver world class technical services and solutions.
5 Star Reviews
ISO 27001 Certified
Microsoft Parter
Cyber Essentials Certified
Contact US
Tell us about your business requirements today. A Hero engineer will be in touch to help you find the best model and best price for your business.
Ticket Close Responses
Hear about Hero IT Support directly from the users we are supporting.
The service was superb.
Efficient and helpful. Many thanks.
Great support fast turn around.
Thanks for the quick help!
Thank you! As always you find a solution to every problem.
Very much appreciated.
Quick respond!
Top job
Very efficiently and speedily sorted. Thanks
Always very helpful and professional!
Thanks for the quick support.
Very efficient!!! Amazing customer service. Thank you very much for your undeniable 5* service.