Pay per hour IT Support

Flexible. Fixed hourly cost. No contract. Cancel anytime. Rapid set up.

Get IT expertise and support when you need it

You need IT support but you don’t want to commit to a monthly contract. Or, you need assistance to cover a one-off emergency/staff absence or to help roll out a specific project.

Hero IT Support’s pay-per-hour package is your ideal solution. Pay for the hours you need, nothing else.

Fixed hourly rate

Fixed rate

Fixed hourly rate – track exactly what you’re spending

Pay per hour

Only pay for what you use

Pay per hour or project, not per block or pre-purchase

Track and monitor

Track and monitor

Access to Hero IT’s support ticket-management system

Quick response rates

Quick response

Office-hour support with rapid response rates

When pay-per-hour makes the most sense

  • If you have in-house IT staff, we can be on call to cover absences, holidays, training days, sicknesses
  • Additional support for one-off projects – you don’t need full time IT staff but you do need technical expertise to implement a new system
  • Urgent IT support, whether remote or onsite. If something needs fixing, we’ll do it properly.

If you’re looking for project support or consultation services, we can agree a price and plan for the entire project support. Give us a call and let’s talk through exactly what you need.

Sometimes it’s easier to talk

Arrange a callback from one of our engineers who can help you decide if this product is right for your business.

Need more support? 

At Hero IT Support we thrive on the relationships we have with our clients. We like to understand your business structure and offer the most cost-effective, proficient service we can. We understand budgets are tight which is why we developed Automation Only, a low cost automation and monitoring monthly support package with a discounted pay-per-hour cost.

Meaning less of a need for per-hour IT support as often we'll spot the problems and fix them in the background before you even need to pick up the phone. Learn more about Automation Only here or request a callback from our expert engineers.

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