The Microsoft Outlook’s Clutter in Outlook feature can be helpful to organise your emails into what Outlook believes are low-priority. However, this isn’t always helpful. Some of your emails may be put in the clutter inbox but still be quite important to you. Having clutter in Outlook on means you are trusting Outlook to decide which emails are priority, which may not always be accurate. Download the step-by-step guide below to find out how to disable this feature.

How to turn off clutter in Outlook

 

Outlook

 

  1. Right click on the ‘Clutter’ folder and select the ‘Manage Clutter’ section. This should take you to the ‘Clutter Options’ page
  2. Unselect the ‘Separate items identified as clutter’ box. Alternatively select the ‘Don’t separate items identified as clutter’ if this appears
  3. Then click save. The clutter in Outlook feature remains in outlook even after you turn it off, in case you ever want to turn it back on. But after turning it off, it will not organise your inbox

 

Outlook on the web

 

  1. Sign in to Outlook online
  2. At the top left of the page, select the ‘App launcher’ and then select ‘Mail’
  3. At the top of this page, select ‘Settings’
  4. Under ‘Your app settings’ select ‘Mail’
  5. Under ‘Automatic processing’, select ‘Clutter’
  6. Unselect the ‘Separate items identified as clutter’ box. Alternatively click the ‘Don’t separate items identified as clutter’ box
  7. Click save. The clutter in Outlook feature remains in Outlook even after you turn it off, in case you ever decide to turn it back on. However, after turning it off, it will not organise your inbox

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