THE Unlimited IT Support Company

Pay a limited price for Unlimited Support. Get a quote today, or scroll down to find out more below! ??

Only £30* per month per device- what does this include?

Get more than just peace of mind. With Hero IT Support’s Unlimited IT Support your business is in the safe hands of a true technology partner. We take pride in helping businesses thrive by optimising their technology systems to reduce downtime and maximise productivity. Contact us today to make the best decision for your business 0800 680 00 88

Swipe through to see how your business would benefit from becoming Unlimited ??

Premium Audit

This is the first step we take after you sign the contract. We look at the following area of your business and then take actions to optimise the technology, revealing your business’ true potential. During this audit, we look at the following areas of technology:

 

  • Network
  • Anti-Virus
  • Warranties
  • Backup and Recovery
  • Connectivity
  • Cloud and Office 365
  • Website
  • Print Management
  • VoIP

*NEW* Multi-Factor Authentication

Recently, we have seen an increase in email scams and researched into Multi-Factor Authentication. Therefore, we can now provide all of our Unlimited customers with FREE Multi-Factor Authentication to protect their Office 365 accounts.

 

But what is Multi-Factor Authentication?

This is the two-step verification process of logging in to your Office 365 account. You enter your email and password as normal, then you have the second stage of authentication. Depending on your personal preference or company policy, you will receive a text, phone call or notification from an app. These will contain a 6 digit code which you enter to then access the account.

This way, only you will be able to access it, reducing the risk of your email accounts becoming compromised.

Library of Policies and Procedures

These policies and procedures will help your business run more efficiently and effectively. This is a premium complimentary package for Unlimited customers only.

Server Management

Fully supported servers including new users, security settings and integration with Office 365. We regularly complete health checks, solve error messages and send updates to computers on the domain.

Remote Support

Being an Unlimited customer means our software is already installed on your computer. So, whenever you need us, we can quickly remote on to your computer and solve the issue without you having to spend time logging in to an online portal. It’s simple and hassle-free

Unlimited Onsite Visits

If we cannot solve the issue for you by remoting on to your computer, one of our friendly technicians will come out to your office and fix the issue for you. This is also unlimited, we will come to you as many times as we need and solve the problem, ensuring it doesn’t happen again

Monitoring of Hard Drives

With our monitoring software, we are able to make decisions based on the state of your business’ hard drives. We are notified when you are low on space, allowing us to either free up some space before you run out, or alternatively upgrading them. This all depends on what we believe is best for your business.
“Hero IT Support are speedy, meticulous, loyal and reliable”

“They treat our business with the sensitivity it needs and nothing is ever too much trouble, despite our staff needing frequent, avoidable and repetitive assistance with access and user accounts” Beverley Winchester

Proprietor and Managing Director, Cavendish Care

” Hero IT Support constntly monitor our network and manage our workstations remotely, often sorting out problems before they interrupt production in our offices. They are always proactive in reducing our IT costs and keeping us informed of the relevant new techologies and market trends. All of their staff are polite, friendly and very well informed. They have not let us down once and we consider them to be a key part of our business model. I cannot recommend them highly enough.” Read the case study here. Ben Saunders

IT Manager, Abstruct Consulting

“We strongly recommend Hero IT Support. They are friendly, professional and they talk to us in terms of business efficiencies rather than simple IT.” Emma Plausin

Operations Manager, PBS Group

“With the Hero IT Support team, you aren’t just getting IT support. You are getting a friendly, passionate team of people with your business’ best interests at the forefront of their decisions and solutions being bespoke to the running of our business.” Read the case study here.  Carly Pain

Manager, Lucraft Hodgson & Dawes LLP

“Dealing with Hero IT Support is a very smooth and easy process including support, quotes and advice. Their team have been very patient and professional whilst providing support. Hero IT Support aren’t your typical robotic support company, they are pro-active partners and get the job done in the most effective way” Omar Mohammed

Director , Work the World