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Friendly Support
Unlimted IT Support
Tech Experts
We’re passionate about technology. We’re innovators, early adopters and sharers. As you’ve got enough to do.
Shared Objectives
We believe in business efficiency – both your business and ours. So we get things right first time.
Maximum Performance
We utilise technology to irradiate the pain points and eliminate things that can grind a business down.
Your outsourced business technology partner
We have a different approach to IT. First we understand your business goals and only then do we recommend and deliver the technology to get you there. We believe helping staff work smoothly, without downtime, and with full support not only boosts productivity directly, but also boosts morale.
As your technology partners we manage this on your behalf, allowing you to spend more time on your business.
You may have had outsourced IT Support in the past, but you’ll find what we offer refreshingly different.
Let’s face it, IT Support systems are essential to your business. Keeping up with technology is essential to your business growth.
How Hero IT Support works
1. Quick chat
Give us a call and we can chat over your business goals and your current IT setup.
2. Tea or coffee?
We pop to your office to take a look at your infrasturcture and make plans on how we can make IT work for your business.
3. We become your IT Heroes
We provide advice about aligning technology and processes to hit your business goals faster – whether you want to scale, or improve efficiencies.
"They have not let us down and we consider them to be a key part of our business model. I cannot recommend them highly enough"
Susan, Director - Building and Restoration Firm
More than just IT Support
We are a technology company who speaks the language of business efficiencies, not technological jargon. You can leave the tech to us and get on with growing your business, meaning we not only save you money but help you to be more profitable.
Unlimited IT Support
Fully Managed IT support for a fixed monthly costPay Per Hour Support
No contracts. Pay for the hours that you need, no more.
Website Monitoring
Keep your most valuable digital asset secure
Managed Anti-Virus
Security and protection – guaranteedVoIP
A complete telephone system for today’s agile businessBackup
Fully automated, secure and encrypted – your data is our priorityProjects
Project support/ management from strategy to implementationManaged Disclaimer
The solution to your legally compliant email signatures
6 Reasons You Need Hero IT Support
PREVENTING PROBLEMS
Solving an ongoing issue which at first may seem like it relates directly to technology, is something at Hero IT Support, we are all passionate about. Getting a second pair of eyes to look at what seems like an impossible situation to avoid, could be just what your business needs. This is where Hero IT Support truly excels. We aren’t just an IT company, we want to see your business thrive through technology
MONITORING AND TICKETING SYSTEM
Our comprehensive system allows you to keep track and review all your IT queries. It allows us to monitor your systems and fix issues before you even know about them
TECHNOLOGY OPTIMISATION
We professionally review your business use of technology to provide you with the right advice for your business, and implement the best systems
GREAT FOR BUDGETING
Other IT companies eyes light up with additional pay per hour costs every time they go onsite to your office to fix IT issues. But that’s not the Hero way. The Hero IT Support model is to fix the issue first time round, whether it’s by going onsite, or remotely working. You pay a set monthly fee based on the size of your business, it’s in our interest to keep your IT systems working with minimum disruption.
OUR MANAGED IT SERVICES INCLUDE MORE
✔ New computer installations
✔ Unlimited visits to your office
✔ Unlimited phone calls
✔ Unlimited remote sessions
✔ New user setups
✔ Operating system upgrades
DEDICATED TEAM
With Hero IT Support you don’t get a dedicated technician, you gain a whole technical team with your business as their top priority