Solve IT issues permanently with unlimited IT support.
Satisfaction Guaranteed
Now 10+ Years as an Unlimited Support Provider
Guaranteed Response Rates
Predictable Fix Fee and Flexible Pay Per Hour
Communicate in clear Business Terms
3 Months Half Price Trial and 24/7 cover
Core Business Services
Managed IT Support, PCs and Macs
Online Backup
VoIP
Website Development
Website Backup and Monitoring
Strategic Partnerships
Cloud Integrator
Xero Certified
Cloud Provider
Microsoft Certified
Cutting Edge
Google Certified
Purchasing Power
Dell Premier & Corporate
Giving Back To Local Good Causes
The Hero IT Support Mindset
Response
No charge for on-site work. Engineers get straight to work, making response times faster.
Resolution
No limit on labour. Engineers keep working until the issue is fully investigated and completely resolved.
Responsibility
No excuses. Unlimited support means Hero IT Support has a clear responsibility to manage your infrastructure.
Incentive
No time to waste. Resolving issues properly means fewer additional call-outs, benefiting everyone.
The Master Plan
Your first three months
- A complete audit of all your hardware.
- Analysis of load each computer is under.
- Recommended cost effective hardware upgrades/replacements.
- A complete audit of all software installed on all computers.
- Alerts and optional removal of grey and black listed software – updating lists for future detection.
- Alerts on missing critical software such as anti-virus and critical updates/patches.
- Analysis of current overall infrastructure, it’s effectiveness, and options to go forward.
- Analysis of backup and business continuity provision and plans.
The full master plan
- Analyse current VoIP or convention phone system for best performance or cost.
- Analyse available connectivity options, redundancy and disaster planning.
- Compiling company software licence information and installers for rapid support.
- Analyse website strategy, security, patch management and backup plans.
- Internal team optimisation, network drives, photocopiers, mailboxes, CRM systems, VoIP phone address books etc.
- Review of marketing automation.
- Review of accounts automation.
- Data archiving to reduce backup time, load and costs.
- And more
Testimonials
Call to find out how we have helped other businesses like yours.
Hero IT Support had the desire, experience and commitment to modernise our systems and immediately moved to the front of the pack.
Steve Corigan, Setsquare Staging
Futures Group has commissioned the services of Hero IT Support for the last 11 years. The service provided has been efficient and professional.
Julie Mountney, Futures For Children
Hero IT Support also made us aware that our computers were eligible for the Free Windows 10 upgrade. This was a limited time offer for the first year of Windows 10. They did a project (for FREE) to on boarded all our eligible machines to Windows 10 Pro and ensured all systems are kept up to date.
Susan Kennedy, Interalia Services Ltd
Hero IT Support aren’t your typical robotic support company, they are pro-active partners and get the job done in the most effective and efficient way.
Omar Mohamed, Work The World