0800 680 00 88 | support@heroitsupport.com

Unlimited IT Support

Get Business Best Practices and Fewer IT Support Problems

5 Reasons To Start Today

  1. Get instant access to unlimited support - onsite, remote, and telephone.
  2. Limited availability on trial: First three months half price.
  3. Satisfaction guaranteed. Cancel at any time during your three month trial.
  4. Document your tech and solve ongoing issues today.
  5. Start your mini-master plan now and pro-actively prevent the issues of tomorrow!

Three Month Half Price Trial

Get access to Unlimited IT Support today! With our satisfaction guarantee you can cancel anytime.

Limited availability to protect service levels.

hero@heroitsupport.com

0800 680 00 88

Solve IT issues permanently with unlimited IT support.

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Satisfaction Guaranteed

Now 10+ Years as an Unlimited Support Provider

Guaranteed Response Rates

Predictable Fix Fee and Flexible Pay Per Hour

Communicate in clear Business Terms

3 Months Half Price Trial and 24/7 cover

Core Business Services

Managed IT Support, PCs and Macs

Online Backup

VoIP

Website Development

Website Backup and Monitoring

Strategic Partnerships

Cloud Integrator

Xero Certified

Cloud Provider

Microsoft Certified

Cutting Edge

Google Certified

Purchasing Power

Dell Premier & Corporate

Giving Back To Local Good Causes

The Hero IT Support Mindset

Response

No charge for on-site work. Engineers get straight to work, making response times faster.

Resolution

No limit on labour. Engineers keep working until the issue is fully investigated and completely resolved.

Responsibility

No excuses. Unlimited support means Hero IT Support has a clear responsibility to manage your infrastructure.

Incentive

No time to waste. Resolving issues properly means fewer additional call-outs, benefiting everyone.

The Master Plan

Your first three months

  • A complete audit of all your hardware.
  • Analysis of load each computer is under.
  • Recommended cost effective hardware upgrades/replacements.
  • A complete audit of all software installed on all computers.
  • Alerts and optional removal of grey and black listed software – updating lists for future detection.
  • Alerts on missing critical software such as anti-virus and critical updates/patches.
  • Analysis of current overall infrastructure, it’s effectiveness, and options to go forward.
  • Analysis of backup and business continuity provision and plans.

The full master plan

  • Analyse current VoIP or convention phone system for best performance or cost.
  • Analyse available connectivity options, redundancy and disaster planning.
  • Compiling company software licence information and installers for rapid support.
  • Analyse website strategy, security, patch management and backup plans.
  • Internal team optimisation, network drives, photocopiers, mailboxes, CRM systems, VoIP phone address books etc.
  • Review of marketing automation.
  • Review of accounts automation.
  • Data archiving to reduce backup time, load and costs.
  • And more

Testimonials

Call to find out how we have helped other businesses like yours.

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Hero IT Support had the desire, experience and commitment to modernise our systems and immediately moved to the front of the pack.

5 stars

Steve Corigan, Setsquare Staging

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Futures Group has commissioned the services of Hero IT Support for the last 11 years. The service provided has been efficient and professional.

5 stars

Julie Mountney, Futures For Children

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Hero IT Support also made us aware that our computers were eligible for the Free Windows 10 upgrade. This was a limited time offer for the first year of Windows 10. They did a project (for FREE) to on boarded all our eligible machines to Windows 10 Pro and ensured all systems are kept up to date.

5 stars

Susan Kennedy, Interalia Services Ltd

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Hero IT Support aren’t your typical robotic support company, they are pro-active partners and get the job done in the most effective and efficient way.

5 stars

Omar Mohamed, Work The World

Contact

0800 680 00 88

Head Office

The Lion Building,
Crownhurst Road,
Brighton,
East Sussex,
BN1 8AF

Registered Office

4th Floor, International House
Queens Road
Brighton
East Sussex
BN1 3XE

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