The ‘Per Device’ IT support model is tailored for businesses looking for a device-centric approach.


Customer satisfaction


Same Day Resolution


No Queue Time

Per Device Business IT Support

straightforward and scalable

This model is most effective for organizations with a stable or limited number of devices, or where device usage is a priority over the number of users.

Direct Device Management

Focus on managing and supporting each specific device.


Ideal for smaller businesses with limited devices.

Customized Support

Different levels of support based on device criticality and usage.

Inventory Tracking

Simplifies asset management and tracking of each device.

Fixed Office Environments

Well-suited for businesses with a stable number of devices.

Monitor and Secure

Easier to implement security measures at a device level.

Simplified IT Infrastructure

Direct focus on the devices being used within the company.

Flexibility in Support

Allows for varying levels of support based on the device type and role.



Start your new contract with a 3 month cancel any time trial.


Per User and Per Device

Remote and Onsite IT Support

Not every business if office based, and not everyone needs onsite support.

Pick the cost effective model that’s right for your business.

Remote business IT Support

Save money by selecting remote support only.

If you need onsite support we’ve still got you covered with our discounted hourly rate.


REMOTE AND ONSITE business IT Support

Get full cover and piece of mind by adding Onsite IT Support to your bundle.

For a fixed predictable monthly fee.

More Than Just IT Support

Let Hero IT Support be your businesses technology partner. From basic break fix to advanced projects and strategy, Hero can help transform your business.


Hero delivers SharePoint, Microsoft 365, office moves, VoIP rollouts and many more projects.

cyber security

Need to boost your security? Call Hero for a conversation about Cyber Security today.


Get the right connection at the right price with Hero’s business grade connectivity options.


A backup you can trust, fully monitored and fully managed. Have Hero protect your business.


Modern communications platforms for modern businesses. Increase your productivity.


Know what you have and where you have it. Hero’s tools can audits your devices.


Hero works with many businesses in many industries. Take your business to the next level.


Optimise your technology for growth and scalability with Hero’s best practices.

Work With THe Best

Hero IT Support partners with the best in the businesses to deliver world class technical services and solutions.

5 Star Reviews

ISO 27001 Certified

Microsoft Parter

Webroot Partner

Contact US

Tell us about your business requirements today. A Hero engineer will be in touch to help you find the best model and best price for your business.

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Ticket Close Responses

Hear about Hero IT Support directly from the users we are supporting.

The service was superb.

Efficient and helpful. Many thanks.

Great support fast turn around.

Thanks for the quick help!

Thank you! As always you find a solution to every problem.

Very much appreciated.

Quick respond!

Top job

Very efficiently and speedily sorted. Thanks

Always very helpful and professional!

Thanks for the quick support.

Very efficient!!! Amazing customer service. Thank you very much for your undeniable 5* service.