The ‘Per Ticket’ IT support model offers a unique approach, focusing on resolving individual issues or tickets.


Customer satisfaction


Same Day Resolution


No Queue Time

Per Ticket Business IT Support

Complete Control

This model is particularly suitable for businesses with custom or specific IT support needs.

Predictable Budgeting

Commit to a set number of tickets each month, making IT expenses predictable and manageable.

Cost-Effective Pricing

Benefit from reduced prices per ticket by committing to a monthly quota.

Flexibility within Limits

Utilize your ticket quota as needed, offering flexibility to address varying IT issues.


Unused Ticket Roll-Over

Ability to carry over unused tickets to subsequent months, ensuring value is maximized.

Guaranteed Support Access

Assurance of IT support availability as per your contract, regardless of demand fluctuations.


Scalable Options

Choose different tiers based on your anticipated monthly ticket needs.

Tailored to Business Needs

Customizable to align with the unique IT challenges and requirements of your business.

Flexibility in Support

Allows for varying levels of support based on the device type and role.



Start your new contract with a 3 month cancel any time trial.


Business IT Support Models


Hero IT Support offers a wide range of Business IT Support models. Chose the model that works best for your business.

Per Ticket Works When

If your business has a bespoke IT Support requirement, but still wants to benefit from a contractual and formal support commitment then Per Ticket could be the right choice for you.

  • Escalation Support
  • Critical Systems Cover
  • Sick/Holiday Cover
  • Extend In-house Capabilities

If your business already has some level of internal IT Support then Per Ticket can help optimise your spend on additional or enhanced cover.



Hero IT Support offers a range of Business IT Support Models so your business is always on the most cost effective model.

Our most popular models are:

Check out our different Business IT Support Models and Contact Us for more information.

More Than Just IT Support

Let Hero IT Support be your businesses technology partner. From basic break fix to advanced projects and strategy, Hero can help transform your business.


Hero delivers SharePoint, Microsoft 365, office moves, VoIP rollouts and many more projects.

cyber security

Need to boost your security? Call Hero for a conversation about Cyber Security today.


Get the right connection at the right price with Hero’s business grade connectivity options.


A backup you can trust, fully monitored and fully managed. Have Hero protect your business.


Modern communications platforms for modern businesses. Increase your productivity.


Know what you have and where you have it. Hero’s tools can audits your devices.


Hero works with many businesses in many industries. Take your business to the next level.


Optimise your technology for growth and scalability with Hero’s best practices.

Work With THe Best

Hero IT Support partners with the best in the businesses to deliver world class technical services and solutions.

5 Star Reviews

ISO 27001 Certified

Microsoft Parter

Cyber Essentials Certified

Contact US

Tell us about your business requirements today. A Hero engineer will be in touch to help you find the best model and best price for your business.

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Hear about Hero IT Support directly from the users we are supporting.

The service was superb.

Efficient and helpful. Many thanks.

Great support fast turn around.

Thanks for the quick help!

Thank you! As always you find a solution to every problem.

Very much appreciated.

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Top job

Very efficiently and speedily sorted. Thanks

Always very helpful and professional!

Thanks for the quick support.

Very efficient!!! Amazing customer service. Thank you very much for your undeniable 5* service.