BUSSINESS IT SUPPORT
Per TICKET BUSINESS IT SUPPORT
The ‘Per Ticket’ IT support model offers a unique approach, focusing on resolving individual issues or tickets.
+97%
Customer satisfaction
+90%
Same Day Resolution
+95%
No Queue Time
Per Ticket Business IT Support
Complete Control
This model is particularly suitable for businesses with custom or specific IT support needs.
Predictable Budgeting
Commit to a set number of tickets each month, making IT expenses predictable and manageable.
Cost-Effective Pricing
Benefit from reduced prices per ticket by committing to a monthly quota.
Flexibility within Limits
Utilize your ticket quota as needed, offering flexibility to address varying IT issues.
Unused Ticket Roll-Over
Ability to carry over unused tickets to subsequent months, ensuring value is maximized.
Guaranteed Support Access
Assurance of IT support availability as per your contract, regardless of demand fluctuations.
Scalable Options
Choose different tiers based on your anticipated monthly ticket needs.
Tailored to Business Needs
Customizable to align with the unique IT challenges and requirements of your business.
Flexibility in Support
Allows for varying levels of support based on the device type and role.
SATISFACTION GUARANTEE
3 MONTH TRIAL
Start your new contract with a 3 month cancel any time trial.
Business IT Support Models
WHEN PER TICKET WORKS
Hero IT Support offers a wide range of Business IT Support models. Chose the model that works best for your business.
Per Ticket Works When
If your business has a bespoke IT Support requirement, but still wants to benefit from a contractual and formal support commitment then Per Ticket could be the right choice for you.
- Escalation Support
- Critical Systems Cover
- Sick/Holiday Cover
- Extend In-house Capabilities
If your business already has some level of internal IT Support then Per Ticket can help optimise your spend on additional or enhanced cover.
ALTERNATIVE BUSINESS IT SUPPORT MODELS
Hero IT Support offers a range of Business IT Support Models so your business is always on the most cost effective model.
Our most popular models are:
Check out our different Business IT Support Models and Contact Us for more information.
More Than Just IT Support
Let Hero IT Support be your businesses technology partner. From basic break fix to advanced projects and strategy, Hero can help transform your business.
Projects
Hero delivers SharePoint, Microsoft 365, office moves, VoIP rollouts and many more projects.
cyber security
Need to boost your security? Call Hero for a conversation about Cyber Security today.
connectivity
Get the right connection at the right price with Hero's business grade connectivity options.
backup
A backup you can trust, fully monitored and fully managed. Have Hero protect your business.
voip
Modern communications platforms for modern businesses. Increase your productivity.
audits
Know what you have and where you have it. Hero's tools can audits your devices.
strategy
Hero works with many businesses in many industries. Take your business to the next level.
Growth
Optimise your technology for growth and scalability with Hero's best practices.
Work With THe Best
Hero IT Support partners with the best in the businesses to deliver world class technical services and solutions.
5 Star Reviews
ISO 27001 Certified
Microsoft Parter
Cyber Essentials Certified
Contact US
Tell us about your business requirements today. A Hero engineer will be in touch to help you find the best model and best price for your business.
Ticket Close Responses
Hear about Hero IT Support directly from the users we are supporting.
The service was superb.
Efficient and helpful. Many thanks.
Great support fast turn around.
Thanks for the quick help!
Thank you! As always you find a solution to every problem.
Very much appreciated.
Quick respond!
Top job
Very efficiently and speedily sorted. Thanks
Always very helpful and professional!
Thanks for the quick support.
Very efficient!!! Amazing customer service. Thank you very much for your undeniable 5* service.