Find The right service model for your business

At Hero IT Support we provide a broad range of IT Service models so your business gets all the benefits at the best possible price.

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Customer satisfaction


Same Day Resolution


No Queue Time

IT Support Solutions for every business

Per User

Do your Users have multiple Devices? Get cost effective IT Support that covers all of them.

Per Device

Are your Devices used by multiple Users? Only pay for the devices you want supported.


Per Hour

Only need a top-up support? Minimum commitment, maximum flexibility.

Per Ticket

Need a custom solution? Let us quote you a per Ticket model to optimise your budget.



We are always available. From standard hours with on call emergency cover. To full 24/7


We train all our engineers to a high standard.


Long term investment in your business to reduce ticket numbers.


Fix issues faster with IT Support Automation.



Start your new contract with a 3 month cancel any time trial.


Per User and Per Device

Remote and Onsite IT Support

Not every business if office based, and not everyone needs onsite support.

Pick the cost effective model that’s right for your business.

Remote business IT Support

Save money by selecting remote support only.

If you need onsite support we’ve still got you covered with our discounted hourly rate.


REMOTE AND ONSITE business IT Support

Get full cover and piece of mind by adding Onsite IT Support to your bundle.

For a fixed predictable monthly fee.

More Than Just IT Support

Let Hero IT Support be your businesses technology partner. From basic break fix to advanced projects and strategy, Hero can help transform your business.


Hero delivers SharePoint, Microsoft 365, office moves, VoIP rollouts and many more projects.

cyber security

Need to boost your security? Call Hero for a conversation about Cyber Security today.


Get the right connection at the right price with Hero’s business grade connectivity options.


A backup you can trust, fully monitored and fully managed. Have Hero protect your business.


Modern communications platforms for modern businesses. Increase your productivity.


Know what you have and where you have it. Hero’s tools can audits your devices.


Hero works with many businesses in many industries. Take your business to the next level.


Optimise your technology for growth and scalability with Hero’s best practices.

Work With THe Best

Hero IT Support partners with the best in the businesses to deliver world class technical services and solutions.

5 Star Reviews

ISO 27001 Certified

Microsoft Parter

Cyber Essentials Certified

Contact US

Tell us about your business requirements today. A Hero engineer will be in touch to help you find the best model and best price for your business.

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Ticket Close Responses

Hear about Hero IT Support directly from the users we are supporting.

The service was superb.

Efficient and helpful. Many thanks.

Great support fast turn around.

Thanks for the quick help!

Thank you! As always you find a solution to every problem.

Very much appreciated.

Quick respond!

Top job

Very efficiently and speedily sorted. Thanks

Always very helpful and professional!

Thanks for the quick support.

Very efficient!!! Amazing customer service. Thank you very much for your undeniable 5* service.