The ‘Per User’ model for IT support is ideal for businesses seeking a straightforward and scalable solution.


Customer satisfaction


Same Day Resolution


No Queue Time

Per User Business IT Support

straightforward and scalable

This model is particularly beneficial for organizations with a clear headcount and those that require consistent support across all users.

Simplicity in Billing

Charges are based on the number of users, making budgeting and cost management more predictable.


Easily add or remove users as your workforce changes, providing flexibility.

Comprehensive Support

Each user gets full access to IT support services, ensuring uniformity in service quality.

Remote and Hybrid

Supports a mobile and dispersed workforce efficiently.

Personalized Support

Each user’s needs and preferences can be addressed, enhancing satisfaction.

Streamlined Administration

Simplifies the process of managing access and permissions.


As your team grows, the per-user model can be more economical.

User Responsibility

Users are more likely to be mindful of utilizing IT resources responsibly.



Start your new contract with a 3 month cancel any time trial.


Per User OR Per Device

Remote and Onsite IT Support

Not every business if office based, and not everyone needs onsite support.

Pick the cost effective model that’s right for your business.

Remote business IT Support

Save money by selecting remote support only.

If you need onsite support we’ve still got you covered with our discounted hourly rate.


REMOTE AND ONSITE business IT Support

Get full cover and piece of mind by adding Onsite IT Support to your bundle.

For a fixed predictable monthly fee.

More Than Just IT Support

Let Hero IT Support be your businesses technology partner. From basic break fix to advanced projects and strategy, Hero can help transform your business.


Hero delivers SharePoint, Microsoft 365, office moves, VoIP rollouts and many more projects.

cyber security

Need to boost your security? Call Hero for a conversation about Cyber Security today.


Get the right connection at the right price with Hero’s business grade connectivity options.


A backup you can trust, fully monitored and fully managed. Have Hero protect your business.


Modern communications platforms for modern businesses. Increase your productivity.


Know what you have and where you have it. Hero’s tools can audits your devices.


Hero works with many businesses in many industries. Take your business to the next level.


Optimise your technology for growth and scalability with Hero’s best practices.

Work With THe Best

Hero IT Support partners with the best in the businesses to deliver world class technical services and solutions.

5 Star Reviews

ISO 27001 Certified

Microsoft Parter

Webroot Partner

Contact US

Tell us about your business requirements today. A Hero engineer will be in touch to help you find the best model and best price for your business.

Contact Form

Ticket Close Responses

Hear about Hero IT Support directly from the users we are supporting.

The service was superb.

Efficient and helpful. Many thanks.

Great support fast turn around.

Thanks for the quick help!

Thank you! As always you find a solution to every problem.

Very much appreciated.

Quick respond!

Top job

Very efficiently and speedily sorted. Thanks

Always very helpful and professional!

Thanks for the quick support.

Very efficient!!! Amazing customer service. Thank you very much for your undeniable 5* service.