Business IT Support
+15 years of Hero IT Support
Over 15 years of industry-leading experience, we are your partners in navigating the complexities of today’s technology landscape.
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+97%
Customer satisfaction
+90%
Same Day Resolution
+95%
No Queue Time
Experianced and professional
Expert Engineers
Engineering Excellence. At Hero IT Support, our team of Expert Engineers is the backbone of our outstanding service delivery.
With extensive training and experience in the latest IT technologies and practices, they are not just technicians but true IT specialists. Our engineers hold various advanced certifications and have a proven track record of resolving complex IT challenges efficiently.
Their expertise ensures that your IT infrastructure is managed by skilled hands, providing reliable, innovative solutions that drive your business forward.
Industry Experiance
Decades of Collective Wisdom. ‘Industry Experiance’ at Hero IT Support is not just a phrase, it’s our foundation. With decades of collective experience in various industries, our team brings a wealth of knowledge and insights.
This depth of experience allows us to understand the unique challenges and needs of different sectors, enabling us to tailor solutions that are not just effective but also industry-specific.
From healthcare to finance, technology to retail, our extensive background ensures that your IT is in hands that understand your business.
Certified and Qualified
ISO 27001 certified
Trusted Security Standards. Hero IT Support proudly holds the ‘ISO 27001 CERTIFIED’ status, reflecting our commitment to the highest levels of data security and information management.
This international standard certification assures that we adhere to stringent security protocols, safeguarding your data with the utmost care and professionalism.
Our ISO 27001 certification is a testament to our dedication to maintaining and continuously improving our information security management systems, giving you confidence in our ability to protect your sensitive information effectively.
Qualified partnerships
Partners in Excellence. At Hero IT Support, our ‘Qualified Partnerships’ are a cornerstone of our service quality. We have established strong alliances with leading industry vendors and partners, ensuring that our team is equipped with the latest technologies and insights.
These partnerships not only enhance our technical capabilities but also provide us with advanced training and certifications. This network of collaboration empowers us to deliver cutting-edge IT solutions, keeping your business at the forefront of technological advancements.
Effective and fast
+90% First Time Fix
At Hero IT Support, we pride ourselves on our efficient and effective service.
With a remarkable first-time fix rate of over 90%, we ensure that the vast majority of issues are resolved promptly and accurately on the initial contact.
This high success rate reflects our team’s deep expertise and commitment to delivering quality solutions swiftly, minimizing downtime and enhancing your overall experience.
+90% No Queue Time
Immediate Support, No Delays. At Hero IT Support, we understand the value of your time. That’s why we’ve achieved a remarkable ‘+90% NO QUEUE TIME’ for our clients.
This statistic underscores our commitment to providing immediate assistance, ensuring that more than 90% of calls are connected directly to a support expert without delay.
Our efficient call management system and dedicated team mean you get the help you need when you need it, without the frustration of long wait times.
Available and accountable
24/7 Cover For all Customers
Always Available, Always Reliable. Hero IT Support ensures peace of mind with our ’24/7 COVER FOR ALL CUSTOMERS’. Day or night, weekends or holidays, our dedicated support team is always available to assist you.
We believe that IT support should never sleep, so no matter when an issue arises, our expert team is ready to provide immediate assistance. This round-the-clock availability is part of our commitment to delivering uninterrupted, top-tier IT support services to every customer.
+97% Customer Satisfaction
Exceptional Service, Exceptionally Happy Customers. Hero IT Support proudly boasts a ‘+97% CUSTOMER SATISFACTION’ rating, a testament to our unwavering dedication to client happiness.
This impressive figure reflects our commitment to not only resolving IT issues efficiently but also providing a service experience that exceeds expectations. Our team’s expertise, coupled with a client-centric approach, ensures that nearly every customer interaction ends in success and satisfaction.
Business IT Support
3 Month Trial
Cancel any time trial
Flexibility First. With our ‘CANCEL ANY TIME TRIAL’, Hero IT Support offers unparalleled flexibility and confidence in our services.
This trial period allows you to experience our comprehensive IT support with no long-term commitment. We are confident in the quality of our service and believe that you should have the freedom to choose.
This policy reflects our commitment to customer satisfaction and trust, allowing you to evaluate our services risk-free and ensure they align perfectly with your business needs.
Switch products
Trial Optimisation. Hero IT Support’s ‘Switch Products’ feature is designed for your ultimate convenience at the end of your trial period.
We understand that finding the right IT support fit is crucial. This option allows you to seamlessly switch between our diverse range of products and services at the conclusion of your trial.
This flexibility ensures that you can make an informed decision about the IT solutions that best meet your evolving business requirements, ensuring a perfect match for your long-term IT strategy.
More Than Just IT Support
Let Hero IT Support be your businesses technology partner. From basic break fix to advanced projects and strategy, Hero can help transform your business.
Projects
Hero delivers SharePoint, Microsoft 365, office moves, VoIP rollouts and many more projects.
cyber security
Need to boost your security? Call Hero for a conversation about Cyber Security today.
connectivity
Get the right connection at the right price with Hero’s business grade connectivity options.
backup
A backup you can trust, fully monitored and fully managed. Have Hero protect your business.
voip
Modern communications platforms for modern businesses. Increase your productivity.
audits
Know what you have and where you have it. Hero’s tools can audits your devices.
stratergy
Hero works with many businesses in many industries. Take your business to the next level.
Growth
Optimise your technology for growth and scalability with Hero’s best practices.
Work With THe Best
Hero IT Support partners with the best in the businesses to deliver world class technical services and solutions.
5 Star Reviews
ISO 27001 Certified
Microsoft Parter
Webroot Partner
Contact US
Tell us about your business requirements today. A Hero engineer will be in touch to help you find the best model and best price for your business.
Ticket Close Responses
Hear about Hero IT Support directly from the users we are supporting.
The service was superb.
Efficient and helpful. Many thanks.
Great support fast turn around.
Thanks for the quick help!
Thank you! As always you find a solution to every problem.
Very much appreciated.
Quick respond!
Top job
Very efficiently and speedily sorted. Thanks
Always very helpful and professional!
Thanks for the quick support.
Very efficient!!! Amazing customer service. Thank you very much for your undeniable 5* service.