We made 3 minimal base IT packages that would work for any business. Then halved the price.
Modern businesses use cloud applications that require less and less onsite support. Additionally modern cloud infrastructure and virtualisation platforms reduce the complexity of your local network. Why sign up to a large IT package, when you could sign up to only what you need for half the price.
Hero has created 3 per user packages that can scale with any business. By adding a realistic monthly hours cap, we believe we can dramatically reduce the cost for most modern businesses.
If your business doesn’t yet have a cost effective IT structure don’t worry. Hero can migrate you into a lean and efficient modern technology stack and enable your business to enjoy the savings in both time and capital.
+97%
Customer satisfaction
+90%
Same Day Resolution
+95%
No Queue Time
Cost Effective
Per User Bundles
Barebones
Barebones IT Support
- Agent installed on every device
- Monitoring and Automation
- Instant Support Ready
Monthly Max Hours
- Free to ask Quick Questions
- 0 Hours IT Support
- £80 Additional Hours
Barely use your IT Support? Then why pay so much? Get a truly minimal support contract, just cover the agent costs per month, and get instant support whenever you do need it.
Remote
Remote IT Support
- Agent installed on every device
- Monitoring and Automation
- Instant Support Ready
- Remote IT Support
Monthly Max Hours
- Free to ask Quick Questions
- +1 Hour IT Support Per User
- £80 Additional Hours
If your business is already in the cloud, how much do you really need onsite support? Cut costs and save with our remote only package. Only pay for onsite hours when and if you need them.
Onsite
Onsite IT Support
- Agent installed on every device
- Monitoring and Automation
- Instant Support Ready
- Remote + Onsite IT Support
Monthly Max Hours
- Free to ask Quick Questions
- +1 Hour IT Support Per User
- £80 Additional Hours
Stuck with local infrastructure, or still need some help to migrate to the cloud? Hero has you covered with a minimal package that still includes onsite support. Start here and you can always switch down and save later.
Customise your support to work for your business
Only Choose What You Use
Services
- Onsite and Offsite Backup
- VoIP
- Hardware Leasing
- Website Hosting
Infrastructure
- ADSL Broadband
- Fibre Broadband
- Leased Lines
- 4G/5G Broadband
- Cabling
Security
- Internal Security Monitoring
- External Security Testing
- Phishing Email Training
- Anti-Virus
- Zero Trust Security Solutions
- Website Monitoring and Backup
- Cyber Essentials
- Password Management
A new and better way
Less is More
1. Start Minimal
Start with the minimal commitment you need and build up. Don’t waste money on large bundles of products that you don’t need.
With Hero’s minimal IT support products you can get the essential cover you need at a fraction of the price.
2. Customize and Automate
Grow your support package by adding on only the services you need.
Take advantage of Hero’s automation tools to provide regular maintenance and reduce your requirement for support hours.
Further reduce and control costs.
3. Digital Transformation
Take your business to the next level with one of Hero’s digital transformation projects.
Increase efficiency, and reduce your support requirement.
Step down an model and save even more.
We just need a few details
Get a sample contract
Please provide as much information as you can, so we can provide you with the most accurate prices. If your not sure about any of the information, don’t worry, we can always enhance the contract later with more accurate information and pricing. Hero’s contracts are designed to be flexible and change with your business requirements.
Location? Industry? Number of users? Preferred IT Support Package? Additional Monthly Credits? Out of Hours cover?
Over 15 years of world class service
Qualified, Accredited, Trusted
5 Star Reviews
ISO 27001 Certified
Microsoft Partner
Cyber Essentials Certified