Switching IT Providers?

Many growing businesses find that their IT needs evolve over time — requiring faster support, clearer communication, and a more strategic approach. At Hero IT Support, we provide a service that grows with you. Our clients value us because we’re fast, proactive, and genuinely care about their success. We combine enterprise-grade tools with a local, personal approach. You’ll get direct access to our expert team, clear timelines, and zero fluff.

We don’t just wait for problems — we actively monitor your systems, apply patches, flag vulnerabilities, and advise on improvements before issues arise. Switching to Hero means gaining a long-term IT partner, not just a helpdesk.

Changing providers shouldn’t mean chaos. That’s why our onboarding process is methodical, well-documented, and tailored to your environment. We liaise with outgoing providers, extract what’s needed, and ensure continuity with no downtime.

Our process starts with a full audit so we know exactly what we’re working with — from networks to licensing. We document everything in a secure system you can access, so you’re never left in the dark. It’s a structured handover, not a scramble.

We’re not a faceless national chain. We’re based in Brighton and support businesses across Sussex. That means we can be onsite when needed, and you’ll speak to someone who understands your business — not a script reader. We pride ourselves on building long-term relationships with clients.

Our support isn’t just fast — it’s proactive. We spot issues before they cause problems and advise you on smarter, safer ways to work. You’ll have peace of mind knowing we’re watching your systems, applying updates, and keeping everything secure behind the scenes.

Our clients frequently tell us how refreshing it is to get support without waiting in a queue or navigating a menu. When you call Hero, you’re speaking directly to someone who can help — not just log a ticket.

We take pride in providing instant support whenever possible, and backing it with a genuine drive to solve problems quickly and permanently. From strategic advice to device-level fixes, we take full ownership of your IT estate, ensuring everything works together seamlessly.

Hero is more than support — we’re your outsourced IT department, invested in your success.

At Hero, we believe in delivering real value — not unexpected invoices. That’s why we include common “light projects” like setting up new computers, helping with cloud file moves, or tweaking Wi-Fi configurations within your monthly plan.

Larger, planned projects — like full office relocations or major infrastructure upgrades — are quoted separately so your monthly fees stay low and predictable. This structure means you only pay extra when there’s truly extra work to be done, and you’re never surprised by costs.

We also use smart tooling and efficient workflows to reduce waste and keep our support team focused on solving problems — not shuffling tickets. The result? More service, less cost.

When a new team member joins your business, Hero makes onboarding seamless. We’ve standardised common tasks like new user setups so they’re consistent, quick, and tailored to your environment. We’ll work with you to build a customised new user form, capturing exactly what each role needs — apps, permissions, devices, and more.

Need new hardware? We can source and quote for the right device, have it delivered to our offices, and prepare it with everything your new starter requires — from Microsoft 365 to email signatures. Then we either deliver it to your office or courier it pre-configured, with setup support included.

This process not only reduces downtime but gives your team a great first-day experience — every time.

When you buy hardware through Hero, you’re getting more than just convenience — you’re tapping into our purchasing power. We maintain strong relationships with UK distributors and IT suppliers, which means we can often source laptops, monitors, and other equipment at better prices than buying direct.

We regularly pass on savings from stock clearances, limited-time deals, and volume pricing, helping you keep costs down. Our goal isn’t to make a margin on hardware — it’s to give you the best value and ensure every device we supply is fit for purpose, properly configured, and fully supported.

Whether you need a single laptop or a full office refresh, Hero handles quoting, ordering, setup, and delivery — all with the same care and attention we bring to our support services.

We’ve built our support plans to include everything a modern business needs — and nothing it doesn’t. Whether you have 5 or 50 staff, our services scale with you. We offer transparent pricing, simple contracts, and full visibility of what’s included.

We also help you with Cyber Essentials compliance, data protection policies, and setting up a robust backup strategy. Hero doesn’t just keep your tech running — we help protect your business and reputation.

Hero is built to deliver the responsiveness, reliability and strategic guidance that modern businesses demand.

See our Google reviews for many more examples.

“Hero IT have never let us down, great end to end service. The staff are incredibly supportive and approachable – I would recommend their services time and time again. Certainly live up to their name!”
— Toby English

“Absolutely amazing staff. So helpful, friendly and professional. Can’t do enough for you and go that extra mile.”
— Camilla Moore

“We’ve (Soulsports) been using Hero IT for the past 8 years at least, Ragnar and his team have helped us through times of expansion and consolidation along with ensuring we are using the most relevant products for our needs.”
— Stuart Brass

Ask us anything…