What is a Managed IT Services Provider?
A managed IT services provider (MSP) offers management and support of IT network-based services, applications and equipment. As businesses become increasingly dependent on IT, the need for a reliable MSP that allows business owners and employees to focus on their core functions has become critical.
The scope of service provided by an MSP varies according to the customer’s needs and can involve simple system upgrades to full network management and support for a pre-established monthly fee. The key element is that it is preventive and proactive in nature.
Trends in Managed IT Services
Among current users of managed services, 46% of firms have trimmed their annual IT expenditures by 25% or more as a result of their shift to managed services. Moreover, 13% have slashed annual IT expenditures by 50% or more on the IT functions they have given over to an MSP.
What Can We Do For You?
Dedicated connectivity between the local exchange, fixed speed for download and upload without anyone else sharing your connection. If you are a business which can afford a leased line, we would always suggest it. This way you know that you have guaranteed speed without other businesses interfering. Furthermore, this can help when using VOIP with a lot of concurrent calls. Our team here at Hero IT Support will always be able to tell you what your options are on this topic.
From Reactive to Proactive
Many businesses today continue to use the reactive model and handle IT issues as they arise. Below is a comparison of the reactive vs. proactive approach. It’s easy to see the benefits of becoming proactive!
Reactive IT Services Model
- You detect an IT issue
- Then you contact your IT solution provider
- You reach your IT provider and then you describe the issue as you understand it
- If the issue cannot be resolved via email or phone, your IT provider will need to travel to your location
- They arrive at your location and then the issue is properly diagnosed
- The issue is resolved
Proactive IT Services Model
- An RMM tool conducts oversight of your network and IT assets 24/7
- The RMM tool alerts your MSP to a potential issue or an issue about to occur
- A centralised dashboard allows for remote diagnosis and remediation of the issue by the appropriate technician—without disruption to your business flow!
As a company providing small business IT support You can trust Hero IT Support to deliver the level of managed IT services your business needs to ensure a stable and secure IT environment. Our proactive services model will eliminate business disruptions and give you peace of mind knowing that your networks are always secure and operational with no surprises or unexpected expenses.