Managed IT Services: Reactive to Proactive

Managed IT Services: Reactive to Proactive

What is a Managed IT Services Provider?

A managed IT services provider (MSP) offers management and support of IT network-based services, applications and equipment. As businesses become increasingly dependent on IT, the need for a reliable MSP that allows business owners and employees to focus on their core functions has become critical.

The scope of service provided by an MSP varies according to the customer’s needs and can involve simple system upgrades to full network management and support for a pre-established monthly fee. The key element is that it is preventive and proactive in nature.

Trends in Managed IT Services

Among current users of managed services, 46% of firms have trimmed their annual IT expenditures by 25% or more as a result of their shift to managed services. Moreover, 13% have slashed annual IT expenditures by 50% or more on the IT functions they have given over to an MSP.

What Can We Do For You?

Hero IT Support provides proactive IT support services using a remote monitoring and management (RMM) platform to continually monitor the health and performance of your IT network—without any kind of disruption to your employees’ activities. Our robust RMM platform supports early detection and remediation of issues before they cause downtime or data loss. IT companies also generate regular reports that provide insight into your IT system, including the business value and services you are receiving, which will help you plan and budget for future IT expenses.

From Reactive to Proactive

Many businesses today continue to use the reactive model and handle IT issues as they arise. Below is a comparison of the reactive vs. proactive approach. It’s easy to see the benefits of becoming proactive!

Reactive IT Services Model

  1. You detect an IT issue
  2. Then you contact your IT solution provider
  3. You reach your IT provider and then you describe the issue as you understand it
  4. If the issue cannot be resolved via email or phone, your IT provider will need to travel to your location.
  5. They arrive at your location and then the issue is properly diagnosed.
  6. The issue is resolved.

Proactive IT Service Model

  1. An RMM tool conducts oversight of your network and IT assets 24/7
  2. The RMM tool alerts your MSP to a potential issue or an issue about to occur.
  3. A centralized dashboard allows for remote diagnosis and remediation of the issue by the appropriate technician—without disruption to your business flow!

As a company providing small business IT support You can trust Hero IT Support to deliver the level of managed IT services your business needs to ensure a stable and secure IT environment. Our proactive services model will eliminate business disruptions and give you peace of mind knowing that your networks are always secure and operational with no surprises or unexpected expenses.