HERO IT SUPPORT CASE STUDY

BUSINESS-GRADE CLOUD STORAGE SOLUTIONS – IT SUPPORT FOR STRUCTURAL ENGINEERING COMPANIES

This customer is a dynamic Structural and Civil Engineering consultancy company. Collaboration is key to their successful management of clients, architects, developers, contractors and fellow professionals. Providing a hands-on and personal approach, they undertake commissions throughout the UK and internationally.

Clients include Balfour Beatty Ltd, The Victoria and Albert Museum and Guys Hospital. Read below how we provide proactive IT Support for Structural Engineering companies like this one.

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+97%

Customer satisfaction

+90%

Same Day Resolution

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+95%

No Queue Time

THE PROBLEM

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This customer was created as a merger of two businesses, both using disparate systems and filing procedures. As engineers, they had a requirement to share and sync large data files and they were previously using a consumer-grade product as a workaround.

Multiple versions of large CAD files were being edited and shared by engineers out on site, with limited audit trail and a lack of control over sync/backup times. They needed a secure, robust and reliable business-grade solution. This is where our previous experience in IT Support for Structural Engineering companies could benefit this customer and help them remain productive and utilise new technologies.

The SOLUTION

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We analysed and audited the exiting set up, planned the solution and completed the implementation. This included migration to Microsoft Office 365, installation of VoIP and Integration of File Sharing to streamline processes across the entire organisation. Managed File Sync syncs corporate data to the cloud, allowing access and sharing of files and folders from servers, computers and mobile devices.

It is quick to deploy, secure and inexpensive to run. Security features enable safe collaboration with others, with user options to control access and set policies. Administrators maintain security, control and data privacy with a multi-tenant dashboard and rich reporting.

The Results

FLEXIBLE, REMOTE WORKING

Anywhere, anytime access means more remote working, allowing for reduced costs. On-site engineers are now able use their own device, minimising hardware costs.

INCREASED PRODUCTIVITY

Productivity is increased with real time sync and continuous backups, meaning less necessity to ‘write up’ when back in head office and no data loss.

SECURE, RELIABLE, SAFE

Military grade security allows for increased trust and assurance to clients. Collision support means files are never overwritten.

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Tell us about your business requirements today. A Hero engineer will be in touch to help you find the best model and best price for your business.

Ticket Close Responses

Hear about Hero IT Support directly from the users we are supporting.

The service was superb.

Efficient and helpful. Many thanks.

Great support fast turn around.

Thanks for the quick help!

Thank you! As always you find a solution to every problem.

Very much appreciated.

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Top job

Very efficiently and speedily sorted. Thanks

Always very helpful and professional!

Thanks for the quick support.

Very efficient!!! Amazing customer service. Thank you very much for your undeniable 5* service.