Microsoft Office’s Outlook app automatically sorts your emails into a ‘focused’ inbox and an ‘other’ inbox. Some people find this helpful as it places the seemingly most important emails into the focused inbox, then anything else into the other inbox. However, this can be risky as emails can get lost or sorted as lower priority than you would like. Some people find this feature unhelpful and prefer to organise their inbox without assistance. Find out how to turn it off with this useful guide.

How to turn off the focused inbox for the Outlook


Outlook for Windows

  1. Go to Outlook
  2. Select the view tab
  3. Click on ‘Show Focused Inbox’. This should make the ‘Focused’ and ‘Other’ tabs disappear from the top of the mailbox

Outlook for Web

  1. Select settings
  2. Click on display settings
  3. Go to ‘Focused Inbox’
  4. Under the section subtitled ‘when email is received’, select the ‘Don’t sort messages’ option
  5. Click ‘Ok’

Outlook for Mac

  1. Under the ‘Organise’ tab, select ‘Focused Inbox’
  2. Once you click on this, the ‘Focused’ and ‘Other’ mailbox should disappear, leaving you with just one inbox

Outlook for Mobile

  1. Click on the menu button at the top of the screen
  2. Choose the settings button
  3. Turn the ‘Focused Inbox’ slider to ‘Off’
Looking to migrate your business to Microsoft Office 365? Or are you looking for IT Support for your business to solve email issues? Find out more about the services that we can offer to push your business in the right direction by optimising your technology. Get a quote today, or find out more about our Office 365 Migration Projects.